FAQ

Frequently Ask Questions 

1. Are your bags handmade?

Yes, all our bags are carefully handmade using crochet and macramé techniques. Each piece is crafted with attention to detail, making every bag unique.

2. What materials do you use?

Our bags are made using eco-friendly materials, mainly cotton macramé cord and natural fibers. We prioritize durable and sustainable materials to create beautiful pieces that last.

3. Are your products eco-friendly?

Yes. Our bags are designed with sustainability in mind. Handmade production reduces waste, and we use natural, reusable materials to offer an environmentally conscious alternative to mass-produced bags.

4. Can the bags carry heavy items?

Yes. Our bags are made with strong cotton cord and tight crochet/macramé techniques, making them sturdy and suitable for everyday use such as groceries, beach items, or daily essentials.

5. How should I care for my bag?

We recommend gentle hand washing with cold water and mild soap. Lay the bag flat to dry to help maintain its shape.

6. Do you offer custom orders?

Depending on availability, we may offer custom colors or designs. Please contact us through our contact page or email for special requests.

7. Do you ship internationally?

Yes, we ship to many countries. Shipping costs and delivery times will be calculated at checkout depending on your location.

8. How long does it take to process an order?

Since our items are handmade, processing times may vary. Orders are usually prepared and shipped within a few business days.

9. Can I return or exchange my order?

We accept returns or exchanges within a specific period if the item is unused and in its original condition. Please check our Returns & Refunds policy for full details.

10. How can I contact you?

If you have any questions, feel free to contact us through our contact page or email. We’re always happy to help!